Filed under: 1 | Tags: brand rankings, branding, Cisco, IBM, intel, Interbrand, Marlboro, McDonalds, Nokia, Samsung, social media, Sysomos, Toyota
Agencies are always making up rankings to try and get noticed. So when I saw the Sysomos ‘Top Brands by Social Media Presence’ I thought hey, anyone could’ve counted up the number of social media mentions brands get, what’s so special?
But wait…here’s something a bit more interesting.

- The top-scoring brands for positive reactions are in green, negative reactions in red. (See the Sysomos page for actual rankings.)
They’ve done an additional ranking using their ’sentiment engine’ (an accurate name but odd image) which analyses whether the mentions are positive or negative from their context.
It’s interesting to note that all of the highest scoring positive mentions are related to electronics – due to review sites perhaps? More surprising then that Apple and Google, the top two from the mentions rankings and general favourites, don’t feature in the sentiment top 5.
It’s also unclear whether positive and negative mentions could cancel each other out or whether they were separate scales.
Do you think it’s accurate?
Discovered Nokia’s viNe service the other day and it’s tripping me out.
Even if we’ve gone on in our lives to flatter and shinier things, I think my generation will always have a bit of a soft spot for Nokia because their basic phones were pretty much THE thing to have as your first phone back in the day.
We’ve also seen huge developments in the internet and mobile technology. So when I saw this on Nokia’s website:

…I just had to click.
Here’s the official vid:
This is taking blogging and sharing your life to the next level (and almost asking to be stalked, really).
My question is…do people really want that?
Already there’s a facebook backlash where people are discovering that having your entire life accessible on the internet can cause big problems. Social norms are still trying to catch up to the new political dramas of what you can write on other people’s walls, not to mention a tale of group membership being used for a character reference in court.
Nike did have some success with GPS-assisted trackers when they collaborated with Apple, but at least there it was for a purpose – helping the niche market of hardcore runners to track their personal progress or participate in races.
However, viNe seems to be aimed at the masses (as much as the number of people who can afford the N series can be called the masses).
What purpose does it achieve for them? Sharing their life?
viNe is a little more like being electronically stalked.
I can only think of a few uses…
a) You’re on holiday.
b) You want to be stalked.
c) You’re really, really bored.
None of these occurs every day (maybe with the exception of b) which means very few people will get into the habit of using it – which is why nearly a year after it was announced it seems to have joined the rapidly growing pile of internet junk.
It disappoints me because I do have that soft spot for Nokia and it’s a cool concept, but I can’t see a lot of benefit – for consumers or the company.
Filed under: 1 | Tags: CensorDyne, filters, internet censorship, NFPs, social media
Incensed by the Australian government’s plan to filter the internet?
You’re not the only one.
NFP GetUp aims to get Australians to talk about politics – and so far they’re succeeding. Donations for the CensorDyne video have reached over $40,000; enough to buy ad time on SkyNews. Although, as ‘jimboot’ on Youtube has replied, the censor proposed in the video might be more effective than that proposed by the government…
Great case study of social media for a cause.
…and I wish this ad wasn’t.

“Be confident! But not too confident because your online friends don’t really like you.”
Clearasil seems to be struggling with mixed messages. On their ‘be yourself for real’ website they’re challenging image distortion on online networks by teenagers.
The premise is that you should ‘keep it real’ because making yourself look better online doesn’t improve you as a person. To correspond with keeping it real, three teenagers are used as role models to talk about how they deal with image problems and online friendship.
Interestingly, none of Clearasil’s ‘real voices’ have any acne problems at all.
The point about your Facebook friends not necessarily being your ‘real’ friends seems moot. Most of Clearasil’s respondents seem to acknowledge that online friendship is a different level anyway – according to ‘The Pulse’.
But there’s a whole other can of worms. They seem to be talking about looking cooler in terms of touching up your profile pictures on Facebook. (Makes sense – don’t use Photoshop, buy Clearasil.) This is only a small part of the image control that goes on; try quizzes, friend hoarding, camerawhoring, status updates, detagging, events, groups… Risky pool to dip your toes into.
Still so far the dialogue has managed to stay in safer territory, through control of the ’shout box’ – questions asked by the ‘real voices’ and then answered by users.
To give you an idea of how much ‘dialogue’ is actually going on, as it currently stands their Alexa ranking is around the 2,000,000 mark and average time spent on the pages is 2.3 min per day.
They’ve tried to compromise between open dialogue and directed conversation. But you just can’t compromise on authenticity.
Though it might be an interesting resource for understanding how teenagers really feel about online networks.
Clearasil, if someone liked me just because I had clear skin, would they really be my friend? I’m worried about it. Like, srsly omg. Txt me bk.
Filed under: 1 | Tags: AMI, branding, Collecta, Costello, Masterchef, Mike Rann, reputation management, Rudd, social media
Sometimes there’s just too much silly stuff to write about.
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The smoking grenade– wait, no, the ticking gun
Was very amused to read Mike Rann’s take on the Utegate scandal – way to demonstrate how to take down members of the opposing party *properly*. There are some occasions when ‘in a good way’ just doesn’t cut it.
I hear bets are now being taken by the conspiracy theorists – was it Costello? Could it have been Rudd?
But he must have been an excellent journo before politics (and with an argumentative tongue like that you can see why he made it in politics). There’s only sentence where the metaphor didn’t quite get there: ‘A smoking gun is much more damaging than a hand grenade that goes off while you’re still holding it.’
No, I think a grenade does a fair bit of damage if you’re holding it when it explodes…
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Real time, real news?
If one does want to keep up with such scandals as they occur, one should keep a window open with Collecta (beta).
This search engine does hashtags, tweets, blog comments – pretty much anything the major search engines don’t catch. You can start and pause searches, which will keep trawling the web for the most up-to-date content containing your keywords.
Expect that this will be VERY useful for reputation management for big brands.
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Expanding your domain…or shrinking it?
There’s mixed news on the domain registration front, with proposed changes to be discussed this week.
The good is that there will be character support for the non-english alphabet; hello China.
The bad, for companies at least, is the addition of registration for top-level domains. BRW suggests that the new urls will allow brands to let their country domain registrations lapse and allow smaller country-based businesses to take the url. Have they not seen how aggressively big business protects its brand names? There’s enough fuss made over trying to acquire .net versions of brand names and country domains to prevent confusion – this is just another address that they will scramble to protect.
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Cook me up something new
Apparently Masterchef is making all the other stations jealous. It’s the fact that it’s a reality TV show which actually feels real, combined with an increase in home cooking and stirred with love and ads for an hour every night.
Nine and Seven are trying to prove that their milkshakes bring more of the boys to the yard… with more features on home chefs pitting themselves against ‘real’ chefs (some of the concepts resurrected from the cutting room floor). Yawn. Too many cooks. Give me something different!
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A piece of history on a piece of history
Will write more on this later, but I just received, of all things, a direct mailer from the Australian Marketing Institute.
There are two things which irritate me about the AMI’s brand; that they sound like the organisation that runs the nasal therapy ads, and the fact that they seem to be absolutely resisting social media. (In their latest conference they’ve included one keynote speaker on new media strategies for a big brand… and they’re listed last.)
Ironically then, the letter has a historical theme. I will critique it in the next couple of days…
Filed under: 1 | Tags: social media, supermodelme, Refinery Media, Hyperspot

So as reported earlier, this crazy new concept debuted today. The verdict so far…
- Login problems; uh oh! Had to sign up a second time to get access, I think anyone who registered before a certain time couldn’t get in. Big turnoff. Also couldn’t seem to load the first episode on the home page – either that or it wasn’t there. Okay, you’re in Beta, but so is Gmail…if you’re launched you should be fully functional.
- Having said that, content so far is decent.
Singaporean productions and reality TV are not my usual viewing, but this was slick and sure to appeal to the target. Was expecting more introduction of the contestants given the personality-based marketing, but the website profiles have done a pretty good job.
Finished the episode wanting to see the next one – it’s not Gossip Girl dying-for-the-next-one but they do leave you in suspense.
There’s also a slew of other videos which should keep even facebook stalker types occupied for a while. - On to the big kicker; is the Hyperspot technology as good as they say it is?
This is pretty nifty stuff. You click and one second later the person or item appears in the right pane as an icon you can click on later.
The problem is, fashion footage usually involves a lot of movement; zooming, panning, and of course models strutting their stuff. I’m not sure if the camera crew were briefed on the technology, because trying to click on a 2 second shot of Louboutins on a moving pair of feet required more mouse technique than a duck shooter game.
The clicking works well for people, but more gratuitous product shot would be required to really make use of the technology.
Overall: iron out some smaller problems and there’s real potential.
And is it a success so far?
The Facebook group has hit 1500, the views on the first episode as at the time of posting are about 80. Not huge numbers, but keeping in mind that it’s the first few hours of release and this genre tends to pick up viewers closer to the finish it’s not a bad start.
Agree with me? Disagree with me? Check it out and let me know!
Filed under: 1 | Tags: facebook, twitter, social media, supermodelme, singapore
…or both?

Look carefully, boys. These girls don’t just want to be the next supermodels, they’re also your next ’social media experts’.
When I received an invite to the launch party for SUPERMODELME I was about to dismiss it as another Singaporean fashion event I couldn’t go to, but it turns out this is no ordinary reality TV show.
Sure, it’s another cliche concept; put 10 hot girls together in a house with the shared dream of being a supermodel and watch the inevitable catfights and gratuitous fashion shoots. But here’s what’s different…
For one thing, it’s not on TV. The show will air online twice a week (starting June 16), with a constant interactive platform for viewers to talk to contestants and each other. Each of the models already has a Youtube video and a Twitter account, with rumours that the girls will be compared on how many followers they can attract. I think my vote goes with @fiona_smm – she seems to be ruling Twitter tactics so far.
++ no fights with broadcasting producers or competing for prime spots
++ the best models need to be good at interacting with people and doing promotions
** just waiting for them to figure out twitpic and photoblogging…
The much-hyped development is the use of ‘Hyperspot’, which will allow viewers to click on the videos to find out everything from who did the models’ hair to the price of their shoes.
+- another nail in the coffin for TV advertising?
++ extra value for advertisers in finding out the products with the most clicks as well as resulting sales (it’s like having pay per view AND pay per click!)
Of course, another bonus is that an online show is accessible to everyone, and with contestants coming from across the world it looks like they’re hoping to pick up a global audience. The winner is touted to become Asia’s ‘next hottest face’ and with Singapore being a popular testing ground for models it wouldn’t be surprising to see them go beyond that.
It also goes without saying that they’re on Facebook and Twitter.
Combine this withVIP access levels on their website and exclusive parties (which will most likely be covered online shortly after) and you have a very luxe, slick social media model.
Then again, this isn’t the first super-concept by Refinery Media’s Karen Seah…another of her brainchilds (brainchildren??) supperclub ‘Trybe’ at Mimolette uses Facebook groups to determine their guestlist. The catch? It’s secret, and you can only get an invite once you have friended their doorbitch account.
++ why refuse people at the door when you can check out their fb profile first?
SUPERMODELME might just fill the hole in my procrastination left by the Gossip Girl break.
– hello failing exams…
Filed under: 1 | Tags: Connecting Up, CSR, cua09, NFPs, social media, vlogging
Last week I spoke to the lovely Karen Gryst of Connecting Up Australia, an organisation which works to connect NGOs through technology. They’re also Microsoft’s most successful distributor of products to NGOs, offering a variety of software and hardware at special rates.
In Karen’s view, video is going to be the best medium for NFPs to get their message across online in the future.
Why?
- It’s easy to relate to – it shows issues in a tangible way.
- It’s getting cheaper and easier to produce.
- Distribution to a wide audience costs nothing.
There’s a lot of case studies, mostly coming out of the US, of how videos are becoming a dominant storytelling medium for various causes. Some great technology I didn’t know about is the flip, a small portable video camera from Cisco that plugs straight into a computer. With developments like that, video will become even more accessible than it is today.
The issue for me is how videos with a cause are going to stand out from the clutter. What do we do when ‘not another picture of a starving African child’ is replaced with ‘not another video competition with a cause’?
Connecting Up recently ran their annual conference (that I wish I could have attended) including Beth Kanter, Cheryl Kernot, Tracey Fellows (Microsoft), Peter Deitz (Social Actions), Alan Noble (Google) and Monique Potts (ABC). (To see what happened at the conference, look for the social media tag cua09 on Twitter and Flickr or check out highlights on the conference website.)
They also have annual awards for best case practices in technology in the NGO sector. If you know of any Australian NGOs utilising technology or social media in innovative ways, make sure they enter!
Filed under: 1 | Tags: blog star, blogging, FPA, gen y, marketing, social media
Behold the Blog Star, for it cometh to guide the way to the birth of…err, well we’re not sure really.
When Financial Planning Australia first announced their ‘Blog Star’ competition, I wasn’t sure if they were kidding – but they weren’t.
As part of their ‘Make a Difference’ campaign they ran a competition to find a student (aka the Blog Star) to blog about what it’s like to be a financial planner, the latest in industry happenings and generally getting students to engage more with the organisation.
So the latest announcement is that the Blog Star has been selected – the anointed one is a guy called Kane Piper hailing from Wollongong. Thus far he’s done the careers fair circuits, a couple of interviews and…interviewed a mascot? (A pig called ‘Terrence Trotter’, whom if nothing else will clash with their brand colours horribly.)
Downside of using Gen Y: grammar. “Strewth! Has the economic crisis effected [sic] you?” Strewth indeed.
Apparently they also thought they could just chuck the poor guy into a whole list of social networking sites and he’d pick up attention immediately. So far…Facebook group’s looking a little lonely and January 5th’s ‘Kane is ready to Twitter‘ message was a bit deceiving.
A little confused about the website’s name, which is iplan2 – after publicising under the ‘FPA Blog Star’ name it’s a big shift, and hopefully not an attempt to link with the iPod family (please please no). Do not confuse with iplan2.com – a slightly less slick website for personal organisation software.
I am half glad and half mortified that they also took out the domain blogstar.com.au.
I feel bad about criticising the website so much when Kane’s just getting started, especially when he’s managed to inject some humour into what is usually a dry topic. If the polls are anything to go by he’s at least getting some decent traffic (not yet registered on Google page ranks though). Overall it is a slick production but still just doesn’t sit right for me.
Then again – to use that classic ad industry criticism – I’m not the target market.
Filed under: 1 | Tags: advertising, branding, brands, Braun, Duracell, FMCG, Gillette, marketing, P&G, Pringles, social media, Tide, Vicks
P&G has made big waves in the social media community with their first foray – after letting everybody else test the water they’ve waded into the fray by inviting the best and brightest to their offices with the task of selling as many Tide tshirts as they can.
Plenty of buzz, rounded off nicely by donating proceeds of the exercise to charity.
My question is…why did they choose Tide?

…it can’t be just so they could use the phrase ‘Loads of Hope’. Or I hope not.
(You will find quite a few books about Tide and the way it changed P&G history, most of which have exploited the wealth of phrases included the word ‘tide’. You’ve been warned.)
Now I’m not saying it was a bad choice but for a company with such a wide array of brands and evidently a strategic outlook you have to wonder…why did they choose this one?
After all, P&G isn’t exactly short of brands to work with. I’ve even heard P&G speakers claim that the company invented branding as we know it. There’s big – and highly marketable – names like these:
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A couple of thoughts on why they might have chosen Tide…
- Laundry powder has a wide appeal, is suitable to all markets and unoffensive - it’s not like it’s Tampax.
- The product doesn’t generate its own hype – so it’s neutral ground to test the effectiveness of social media.
- Youth, the demographic most associated with social media, is less picky about their laundry powder. (If they buy it at all.)
- Tide has been a key brand in P&G’s history – they might want to use it to open a new chapter.
- Let’s face it…a Tide pun lifts up even the worst news.
- It’s not a bad logo for the face of a charity campaign. Not unlike Obama’s campaign logo.
- The tees are apparently ‘cool/hip/retro‘ – is this the next ‘make poverty history’ band?
But surely they considered using other brands? I mean…
- For the same reasons as above, Tide is a key brand in the portfolio and there’s a lot to lose.
- Buzz around laundry powder? Laundry powder? It’s a tough sell. Are you going to get a good feel for what social media can do by limiting yourself?
- When your proceeds go to disaster relief, ‘Tide’ might not be what they want to hear…
- There have been other Tide tshirts already on sale (for much cheaper) and the style it evokes has a niche appeal.
- Surely another brand like Pringles would be just as effective – if not more.
All of these could affect the effectiveness of the exercise, given the aims of investigating social media and figuring out who’s best at it.
So why did they pick Tide?
[I guess, more simply...the Tide brand manager could have been the one to come up with the project.]

